Frequently Asked Questions
Everything you need to know about your Apollo Neuro shopping experience.
How long does shipping take for my order?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Exchanges are free, while returns for a refund incur a small processing fee.
How do I track my package?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.
Are your materials sustainably sourced?
Yes, Apollo Neuro is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and partner with factories that ensure fair wages and safe working conditions.